Refund Policy

Lessons and Activities

Clients will obtain a refund or credit when:
  • The client notifies the school 24 hours prior to the time of the activity.
  • The Instructor cancels the activity due to unsuitable or dangerous conditions.
  • No refund will be offered if it rains.
  • Groups, Hens & Stag parties please click here re: Additional Refund Policy

  • If water and weather conditions become unsafe during the activity, the instructor may modify the activity and undertake activities on the shore rather than in the water, or the activity may be rescheduled for another time.

  • If the client has paid for a block of lessons at a discounted price, the refund will be based on the lessons already delivered at the normal lesson price less the total amount paid.

  • No refund is offered if the client refuses to comply with the School Policy, and the Instructor determines the client cannot participate in the activity.

  • If the client advises the Instructor of a medical condition such that the Instructor decides, that it would be unsafe for the client to participate in the activity, a full refund will be offered.

  • If the Instructor becomes aware of a clients medical condition after the lesson has commenced, such that the Instructor determines it is unsafe for the client to continue in the activity, no refund will be offered.
Gift Vouchers
  • Must be used by use by date, unless other arrangements have been made.
  • No refund is available once the gift voucher has been redeemed
  • Valid Gift vouchers are transferable to other people.
Equipment Hire:
  • The client will obtain a refund is they notify the School 24 hours prior to the time of the hire.
  • No refund will be made once the client has paid for, and taken delivery of, the hire equipment.
Product Purchase
Up to 30 days from date of purchase the client will be offered:
  • 100% refund for products purchased, should they transpire to be faulty.
  • Offered an Exchange or credit
  • Damage caused to goods supplied in sale-able condition by the customer will not be refunded for
Activity Tours/School Tours
Clients can obtain a refund or credit when :
  • The client notifies the School 5 days prior to the time of the tour. (An administration fee of 20% may apply).
  • The School cancels the tour for any reason
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